Support Plans

Sites that are maintained in-house receive priority support and priority rates. Any request for support from a client not under a maintenance plan will receive a response within 48 hours, scheduled accordingly and billed at non-support rates*. We currently offer the following monthly maintenance packages, other plans are available on a custom basis for requirements over these plans:

Econo

Perfect Beginner Package

  • Maintenance/Admin - clean-up of site and WordPress files, incl plug-ins (2hr/mth) 
  • Support - chat and email, responses given within 24 hours 
  • Support rate - $100/hr* for all additional work 
$20000/mth
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Standard

Middle of the Road, Best for Startup Business

  • Support - chat, email, phone, responses given within 12 hours 
  • Maintenance/Admin - clean-up of site and WordPress files, including plug-ins 
  • 1-2 hours of updates to the site outside of clean-up, can be used for blog posts, search engine optimization, etc. 
  • Support rate - $100/hr* for all additional work 
$30000/mth
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Advanced

Business Model

  • Support - chat, email, phone, responses given within 4 hours 
  • Maintenance/Admin - clean-up of site and WordPress files, including plug-ins 
  • 3-4 hours of updates to the site outside of clean-up, can be used for blog posts, search engine optimization, etc. 
  • Support rate - $100/hr* for all additional work 
$50000/mth
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Extras

Big business = more perks

  • Overtime/Weekend/Emergency rate (less than 48hr notice): $150/hr 
  • Backup restoration: generally $100 unless emergency 
  • General site updates: $100/hr 
$above
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